Hitesha Chandranee, a fashion influencer and software engineer, was assaulted inside her house, in response to which she shared a video on her Instagram handle showing bloody gash on her nose which she claimed that was the result of delivery guy hitting her.
The video she shared got more than 17 million views, to which Zomato’s official handle responded, apologizing for the harsh experience she had to face from their part:
“Hitesha, thank you for speaking to us, we can assure you this is not the experience our delivery universe stands for. Our local representative shall be in touch with you shortly to help you with the police investigation along with assistance on the medical care required. We can’t emphasize how sorry we are, rest assured we’ll take necessary actions to prevent such incidents from happening in the future” Zomato while responding to Hitesha’s video.
Ms Chandranee, visibly shaking, said in the video, pointing to her bloody nose, “So guys my Zomato delivery order was late and I was talking to the customer care executive. And meanwhile the delivery person just did this. He hit me, left me bleeding here and ran off.”
In another video, the Bengaluru resident said, “I ordered food from Zomato as I was working since morning. I ordered food around 3:30 pm, which was supposed to get delivered by 4:30 pm, and I did not get the order on time, so I was constantly following up with the Zomato customer care that either give me free delivery for the same or just cancel the order…”